Billing FAQ
Plans, prorations, invoices, and refunds.
The marketing FAQ has the long-form answers. This page is a quick reference to the questions we get most often from technical users.
Is there a free plan or trial?
No. ViralSlides is paid from day one. You pick Starter, Pro, or Business and add a card through Stripe at signup. There's no setup fee and you can cancel anytime.
Can I switch plans later?
Yes. Upgrade, downgrade, or cancel from the Stripe Customer Portal. Upgrades apply immediately; downgrades take effect at your next billing cycle.
When does my usage reset?
On invoice.payment_succeeded each billing period. For monthly plans, that's roughly the same day each month. Annual plans reset monthly too — the usage counter is independent of the renewal cadence.
What happens if my card fails?
Your org status flips to PAST_DUE and we email the owner. You keep read access for 14 days (Stripe smart retries). After that, the org is suspended until you add a working card.
Can I get an invoice?
Yes — every charge sends a PDF invoice to the org owner's email. Past invoices are listed under /billing in the dashboard.
Do you offer refunds?
Within 7 days of the first paid charge, no questions asked. After that, we evaluate case by case — email [email protected] with your org id.
More questions? See the full marketing FAQ — or email us directly.